PSSap Member Online

Manage your account

Login to PSSap Member Online

Due to scheduled maintenance online services will be unavailable between:

  • 5:00am and 3:00pm Saturday 26 May

PSSap Member Online is a secure area on the PSSap website where you can:

  • check your balance and transaction history
  • change your investment options
  • request a consolidation of other accounts into PSSap
  • view your nominated beneficiaries
  • update your contact details.
  • generate a BPAY code to make personal (after tax) contributions

Your temporary password can be sent to you via email, text or post. Contact us if you are unsure what contact details we have for you or if you haven’t received your member number yet. Your employer will generally provide us the same contact details you provided them.

More information

Ancillary members

If you’re a PSSap Ancillary member, you can use PSSap Member Online to:

  • make personal (after tax) contributions using BPAY (provided you are contributing to CSS or PSS)
  • check your balance and transaction history
  • change your investment options
  • view your nominated beneficiaries
  • update your contact details.

Register or forgot password

Access your account in two steps:

Step 1: Reset your password 

Completed your details and a one-time PIN will be sent to your mobile or email address. If you don't have a mobile number or email on file with us please contact us on 1300 725 171 and we can help you reset your password.

Step 2: Enter your one-time PIN and choose a new password. 

How we'll communicate with you

Where we have your email address or mobile phone number, your default communication preference will be ‘electronic’ unless you specifically choose ‘paper’.

Electronic communication means we’ll keep you informed about important aspects of your super by email. Where we don’t have your email address, we’ll communicate with you by text. If we don’t have either your email address or mobile phone number, we’ll send paper communications to your mailing address.

You can check and update your communication preferences in PSSap Member Online or by contacting us.


BPAY is an easy and convenient way to make personal and spouse contributions using the phone or online services of your bank, building society or credit union.

Making a personal contribution may also qualify you for a government co-contribution if you are a middle to low income earner.

You can only use BPAY to contribute to your PSSap account if you are a PSSap contributor or you are an Ancillary member continuing your membership of CSS or PSS. Otherwise, you cannot use BPAY for your PSSap account.

If you no longer work in the Australian Government or for another participating employer see non-contributor to learn about what you can and can’t do for your account.

How to contribute via BPAY

You need the biller code and your unique Customer Reference Number:

Biller code

  • personal contributions: 736660
  • spouse contributions: 384354

Customer Reference Number

  1. Login to PSSap Member Online
  2. Click on ‘My contributions’
  3. Generate your unique Customer Reference Number

Use the phone or internet service of your financial institution to contribute.