ARIA > Home > Learning centre
Frequently asked questions
To get the answer click on the question.
Tips to help you protect your account information
Tips on choosing a strong secret question
As part of good account security we ask you to answer one of several 'secret questions'. If you ever forget your access number we will ask you for the answer to your secret question to help us verify your identity.
Keep in mind these tips on choosing a strong secret question and answer:
- Choose a question from the list that is meaningful to you
- Choose an answer that is memorable, but not easy to guess
- Choose an answer only you would know
- Choose an answer that is not likely to change over time
- Choose an answer that is not associated with your password or username in any way
- Make your answer a minimum of 5 characters long.
Protect your secret question
- Never tell anyone your secret question or answer
- Never write it down
- Never send this information via email
- Avoid using information you may have posted on social network sites such as Facebook, MySpace or personal websites.