Use this area to contact us and provide feedback:
For information about your super, your member login, member account or if you need to change your contact details
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Local callers |
1300 725 171 |
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Overseas callers |
+61 2 4298 6030 |
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Local fax |
1300 364 144 |
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Overseas fax |
+61 2 4253 6122 |
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Post |
PSSap Locked Bag 9300 Wollongong BC NSW 2500 |
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Operating hours |
8.30am - 6.00pm, Monday to Friday |
For information about investments and governance
Commonwealth Superannuation Corporation – trustee of PSSap
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Web |
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Phone |
(02) 6263 6999 |
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Fax |
(02) 6263 6900 |
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Post |
GPO Box 1907, Canberra ACT 2601 |
If you have a complaint
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Phone |
1300 725 171 |
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Fax |
1300 364 144 |
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Post |
PSSap Complaints Officer Locked Bag 9300 Wollongong BC NSW 2500 |
If you are still not satisfied
Please contact the Superannuation Complaints Tribunal (SCT) which is an independent arbitrator set up by the Australian Government to resolve superannuation member complaints. You can lodge your complaint to SCT free of charge if you are dissatisfied with PSSap’s response or PSSap cannot resolve your situation within 90 days.
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Phone |
1300 884 114 |
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Web |
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Fax |
(03) 8635 5588 |
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Post |
Superannuation Complaints Tribunal, Locked Bag 3060, Melbourne VIC 3001 |
Freedom of information requests
Please address request to the administrator of PSSap, Pillar.
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Phone |
1300 725 171 |
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Post |
Pillar Locked Bag 9300 Wollongong BC NSW 2500 |
Webmaster feedback and suggestions
PSSap welcomes your feedback; this website is designed to help you make sense of your scheme and retirement planning needs. Knowing what you think helps us to continually improve the site, its content and structure in order to meet your needs. If you wish to provide feedback, please email communications@csc.gov.au